As part of its efforts to get closer and communicate with its customers, and as part of the company's strategy to implement an integrated plan for digital transformation, Public Utilities Management Company has adopted the latest technologies for the system of inquiries and complaints.

The new call center relies on the Genesis system, which was classified by "Gartner" as the best application and program in the world for call center companies.

This system is characterized by its reliance on cloud storage technology, and it is in line with international standards in storing customer data, privacy, and difficulty of hacking.

It is worth noting that the call center (1822222) responds to all inquiries, receives complaints, and provides services to meet customer needs in an easy and distinctive way.

Customers can now obtain the necessary support without having to visit the company's relevant department, which saves them time and effort. Thanks to the advanced technological capabilities and highly trained and experienced employees, the call center can provide fast and effective services.